| At dusk we're always delighted
to hear from our customers. In fact we get hundreds
of emails, letters and phone calls every month.
Many
ask us the same questions so if there's something you've
been wondering about dusk, there's a good chance you'll
find the answer here:
Can I buy dusk products online?
Yes! We currently deliver to Australian and New Zealand addresses. Whether you live in the city or in the country - your favourite dusk
products are now just a few clicks away ... at the dusk
Online Store. And if you're buying a gift we can even deliver it direct for
you! Click here to shop.
I
used to get Candle Club messages now I don't?
Usually this means that your mailbox is
full and therefore unable to receive any more emails
from anyone. You should consider deleting old messages
to make room for new ones. It is also possible that
your email provider or email program wrongly identified
our latest message as spam in which case you should
check your junk email folder and add us to your Whitelist.
How do I change or cancel
my Candle Club membership?
To change your membership account details or
unsubscribe from the dusk Candle Club, click here to Log
In. If you are an Candle Club member you need to activate
your account before you can access it. For details, click
here.
How
do I find a dusk store near me?
To find your nearest
dusk shop, click
here.
Is dusk an Australian company?
Yes. dusk
is proudly Australian owned and operated.
How do I
find out about employment opportunities at dusk?
Go
to this page.
I am interested
in opening a dusk store. Do you franchise?
No.
All
dusk stores are company-owned and there are no franchise
opportunities.
What
is dusk's customer service policy?
At dusk we believe every contact with our team, our stores or our products should delight. To support this belief, we provide a truly simple "No Hassle" guarantee: If you are not happy with your purchase - at any time, for any reason, just bring it back for an exchange or full refund. For details of our Online Store's returns policy see under Customer Support here.
What is dusk’s Lay-by policy?
The dusk lay-by period is valid for 12 weeks from commencement. Payments are due fortnightly. Lay-bys may be extended at the Store Managers discretion, but only if regular payments have been made. Lay-bys are not available at dusk Online.
For any other queries, please contact
our Customer Support office. |
